Refund Policy
Last updated: 19 June 2026
Overview
GhostForge sells digital software products, subscription-based web applications, AI-powered tools, reports, dashboards, and related digital services. Our first commercial product is LifeMap AI.
Subscription refunds
Customers may contact us within 14 days of a first subscription payment if they believe the product was purchased in error or does not meet their expectations. Refund requests are reviewed fairly and may take account of product usage, access already provided, and the nature of the digital service.
Renewals
Customers are responsible for cancelling subscriptions before the next renewal date if they do not wish to continue. Where possible, we will review renewal refund requests fairly, especially where a request is made shortly after renewal and there has been limited subsequent use.
Digital products and reports
For one-off digital products, reports, downloads, or lifetime access purchases, refunds may be limited once the digital product has been accessed, delivered, generated, or substantially used.
Billing provider
GhostForge uses Paddle for secure checkout and billing. Paddle may appear on customer statements and invoices as the merchant of record. Refunds may be processed through Paddle where applicable.
How to request a refund
To request a refund, email info@ghostforge.uk with your name, purchase email address, product name, date of purchase, and a short explanation of the request.
Policy changes
We may update this refund policy as GhostForge products develop. The latest version will always be published on this page.